Privacy Policy wbet18 – Personal Data Protection for Malaysian Players

This Privacy Policy ("Policy") explains how wbet18 ("we", "the wbet18 platform") collects, uses, discloses, and protects your personal information when you register for and use the wbet18 Platform, including the website, mobile application, and all related services.

Wbet18 is an online betting platform operating to serve the needs of players in Malaysia. We understand that your trust is the foundation of our relationship, and the security and privacy of your personal data is a responsibility we take very seriously.

We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. If you have any questions about this Policy, please contact us at support@wbet18.app.

2.1 Information You Provide Directly

Wbet18 collects information that you voluntarily provide when interacting with our platform:

2.2 Automatically Collected Information

When you use the wbet18 Platform, our systems automatically collect certain technical information for security and service improvement purposes:

• Device data: Device type, operating system, mobile phone model.
• Log data: IP address, browser type and version, pages visited, date and time of access.
• General location data: Country or state level only — not precise GPS location.
• Game activity data: Game types played, session duration, and betting records for internal audit purposes.

Wbet18 uses the information collected for the following purposes, all grounded in a valid legal basis:

• Service provision: Managing your account, processing deposits and withdrawals, and enabling access to all wbet18 games and features.
• Identity verification: Complying with required KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations.
• Platform security: Detect and prevent fraud, unauthorised access, and suspicious activity.
• Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to wbet18 members.
• Service communications: Sending important notifications regarding your account, transactions, and policy updates.
• Marketing (with consent): Keeping you informed about wbet18's latest promotions, bonuses, and offers — only where you have given your consent.
• Platform improvements: Analyzes usage patterns to improve the performance, design, and features of the wbet18 Platform.
• Legal compliance: Fulfilling applicable legal and financial obligations.

Wbet18 does not sell or rent your personal data to any party for marketing purposes. We only share information in the following limited circumstances:

4.1 Trusted Service Providers

Wbet18 works with carefully selected third-party service providers to support platform operations, including payment gateway providers, cloud hosting providers, and customer support platforms. All such providers are bound by strict confidentiality agreements and may only use your data for purposes specified by wbet18.

4.2 Legal Obligations

Wbet18 may disclose your personal information where required by law, court order, or a legitimate Malaysian government authority, including in the context of financial crime investigations or unlawful activity.

4.3 Business Transfers

Should wbet18 be involved in a merger, acquisition, or business asset transfer, members' personal data may be transferred as part of that transaction. You will be notified in advance and your rights will continue to be protected.

Wbet18 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and wbet18's servers is encrypted using the highest-grade TLS/SSL protocols.
• Data-at-rest encryption: Personal data stored in the wbet18 database is also encrypted for layered protection.
• Strict access controls: Only wbet18 staff who require access to perform their duties may view members' personal data, and all access is logged and monitored.
• 24/7 monitoring: Our systems are continuously monitored to detect and respond to security threats in real time.
• Regular security assessments: wbet18 conducts regular penetration testing and security audits carried out by independent third parties.
• Two-factor authentication: Available to all wbet18 member accounts as a highly recommended additional layer of security.

Wbet18 uses cookies and similar tracking technologies to enhance your experience on the Platform. The following are the types of cookies we use:

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the wbet18 Platform.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by wbet18:

Wbet18 retains your personal data for as long as necessary to fulfill the purposes outlined in this Policy, subject to applicable legal and regulatory requirements:

• Active account data: Retained for as long as your wbet18 account remains active.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
• Security logs: Retained for 2 years for investigation and audit purposes.
• Customer support data: Retained for 3 years after case resolution.
• Marketing data: Retained until you withdraw consent or close your account.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

The wbet18 Platform is strictly for individuals aged 18 and above. wbet18 does not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that we have unknowingly collected personal data from a minor, we will take immediate steps to delete that data and close the account in question.

Wbet18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. You will be notified of any material amendments through:

• Prominent notifications on the wbet18 Platform homepage.
• Email notification to your registered address.
• Update the "Last Amended Date" at the top of this document.

Your continued use of the wbet18 Platform after any amendments take effect will be deemed acceptance of the updated Policy. We encourage you to review this Policy periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how wbet18 handles your personal data, please contact us:

For formal complaints relating to data protection, you may also contact the Department of Personal Data Protection (PDPA) Malaysia as the relevant regulatory authority.

This Policy should be read together with the Terms & Conditions and page Responsible Gaming wbet18. If you have any questions not addressed in this document, don't hesitate to reach out to our team.